WHEN ARE ITEMS SHIPPED?

All items are subject to a handling period before they are dispatched. The majority of our orders leave the warehouse within 1-3 days of payment. We will notify you by email when your items have been shipped. 

WHEN WILL I RECEIVE MY ITEM(S)?

All items usually get packed and shipped less than 1-3 days after you order. As we work directly with manufacturers worldwide and products are created on-demand, please allow for 2-3 weeks for delivery. Exact delivery times vary depending on country

WHAT CURRENCY ARE THE ITEMS LISTED IN?

All of our prices are in USD, and the charges to your account will be in USD as well. 

WHERE ARE MY ITEMS COMING FROM?

Although our fulfillment house is located in Canada, some of our specialty items are located in various countries around the world.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. Please keep this in mind when receiving deliveries.

WHAT IF I AM NOT SATISFIED WITH MY PURCHASE?

Due to our 100% satisfaction guarantee policy, if you are not satisfied with your purchase, we will gladly offer a refund. Please contact us at sales@halfmoonmalas.com and we will be glad to assist. 

If you have any other questions, please contact us at sales@halfmoonmalas.com and we will do our best to help you out.